Madison Wilson serves as Director of Legal Operations, ensuring clients experience the firm’s work as clear, responsive, and steady, especially when the stakes feel personal and time-sensitive. She brings 15+ years of experience in law firm operations and administration, with a focus on follow-through, consistency, and client service.
Madison Wilson Director of Legal Operations
Clarity for Clients
At O’Neill Friedman, Madison bridges legal practice and business operations to support work that is trial-ready, detail-driven, and client-centered. She builds and refines workflows, strengthens administrative and financial processes, supports performance and accountability across the team, and implements systems that reduce friction and keep matters moving, with more clarity for clients.
A Trusted Contact
Madison works directly with clients throughout the life of a matter, serving as a trusted point of contact for questions, updates, and next steps. She is known for calm urgency and genuine compassion—listening closely, responding quickly, and making sure clients feel supported, informed, and never left to wonder what is happening or what comes next.
Education
Buffalo State University, B.A., Criminal Justice
